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Customer Support
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Announcements |
Domain Registration $8.95 yearly Free for Life with One and Two Year Plans
Tango Hosting is please to announce that we have dropped our domain registration cost from $14.95 to just $8.95 yearly for all none one and two year plan durations. Register a New domain name with a one and two year plan and receive free domain registration for life with yearly hosting payment.
New Tango Hosting Logo and Web Site Coming Soon!
Tango Hosting will be changing its logo and web site to better serve and represent it's target market of professional hosting solutions for web designers and developers.
New Tango Hosting logo coming soon.
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Smartermail 3.x Flash Tutorials
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Frequently Asked Questions
(FAQ)
Before you contact us, please read our frequently asked questions.
Our goal is to give our clients the best
possible technical support. Our qualified support staff are available
to answer your questions 24/7/365 by email. Additionally, we provide telephone support from 9:00 AM - 5:00 PM PST Monday through Friday.
Contact Our Technical Support Team
General
Domain
Security, User Admin & E-Commerce
DreamWeaver
FrontPage
Database
SmarterMail 3.x WebMail
- Smartermail 3.x Flash Tutorials
Visit the Tango Hosting SmarterMail Flash Tutorials to learn about how to login to your webmail, create contacts, calendar entries, RRS feeds and much more.
Email Client
Website Control Panel:
Web Site Statistics
General Programming
Server Components
Active Server Pages (ASP)
ASP.net
Cold Fusion Pages (CFM)
PHP: Hypertext Preprocessor (PHP)
Do you offer web design services?
Yes. We can assist or help you find a web designer to fit your
needs.
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Do you offer FrontPage 2002 Extensions?
Yes. All our web servers include Windows 2003 Server
with the latest FrontPage 2002/XP extensions installed to take
advantage of the new features of FrontPage 2002/XP as well as
allow backwards compatibility with FrontPage 2000 and 9X.
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What is the cost for FrontPage 2002 Extensions?
FrontPage 2002 extensions are included as a part of your web
hosting package.
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Can I use a Microsoft Access Database with my web site?
Yes, all hosting plans support Microsoft Access databases.
Please make sure to upload your database to the "db"
folder under your domain name.
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How do I add email accounts (Web Mail)?
1. Login to the administrative email account.
2. Select “User Administration” from the "Account
Options" dropdown list
3. Click "Add" button.
4. Follow the instructions on this page to complete the setup.
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How do I add an email Alias (Web Mail)?
1. Login to the administrative email account
2. Select “Alias Administration” from the "Account
Options" dropdown list
3. Click "Add" button.
4. Follow the instructions on this page to complete the setup.
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What is an email Alias (Web Mail)?
An email alias is a special email address that only forwards
mail to another email address. For example, your email address
might be mark@your-domain.com, and you might create an alias
of sales so that email addressed as sales@your-domain.com would
get delivered to your mark's email account.
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How can I have all email sent to my domain for a non-existent
email account go to me instead of being returned (Web Mail)?
To complete the setup you will need to add or modify an Alias
named "nobody" and set the "Destination"
to an existing email address.
1. Login to the administrative email account
Add an Alias named "nobody"
a. Select “Alias Administration” from the "Account
Options" dropdown list
b . Click "Add" button if "nobody" is not
already listed in your Aliases list.
c . Follow the instructions on this page to complete the "nobody"
alias setup. Enter an existing email address in "Destination"
text box.
Modify Alias named "nobody"
a. Select “Alias Administration” from the "Account
Options" dropdown list.
b . Select "nobody" from Aliases list and click "Modify"
button.
c . Change "Destination" text box email address to
your preference.
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How do I set my perferences to forwarding attachments (Web
Mail)?
1. Login to the account you want to forward attachments.
2. Select “Preferences” from the "Account Options"
dropdown list
3. Under “Mail Setting Options” “Forward Attachments”
select “Include attachments” option button.
4. Click "Save" at the bottom of the page.
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How do I set my perferences to save a copy of outgoing mail
in my Sent folder (Web Mail)?
1. Login to the account you want save a copy of outgoing mail.
2. Select “Preferences” from the "Account Options"
dropdown list
3. Under “Mail Setting Options” “Save copy
of outgoing mail in Sent folder:” select “Yes”
option button.
4. Click "Save" at the bottom of the page.
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How do I setup my email account to forward to another email
address (Web Mail)?
1. Login to the account you want forwarded.
2. Select “Forwarding” from the "Account Options"
dropdown list
3. Enter the email address you would like all email forwarded
to
4. Click "Save".
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Web messaging spell check does not seem to work Windows XP (Web
Mail)?
This can be fixed with the latest JRE (Java Runtime Environment)
from Sun: http://www.java.com/en/download/
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Do you require outgoing mail (SMTP) authentication with mail
clients?
Yes, if you are going to be setting up and sending your domains
email through a mail client (e.g. Outlook, Outlook Express, etc.)
you will be required to use Outgoing Server (SMTP) authentication.
This is a requirement because third party spammers can illegally
target our mail servers and relay SPAM causing performance issues
and expensive bandwidth usage.
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Do you host adult sites?
We do not host adult sites under our web site hosting plans
(virtual server). However, you may host adult sites with a dedicated
server plan.
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What is the cost to transfer a domain name to you?
Nothing.
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Do you offer a satisfaction guarantee?
We offer a 30
Day Money Back Guarantee on all our web site hosting plans
(domain name registration fees cannot be refunded). On dedicated
server plans we offer a 10
Day Money Back Guarantee minus setup and usage fees. Reliability
and complete customer satisfaction are our goals.
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How long will it take for my web site to be set up?
24 hours or less using our secure online order system. We accept
Visa, MasterCard, American Express and Discover. Additionally,
you may call during regular business hours. Upon completion,
a confirmation email will be sent to the email address used during
the sign-up process with account details and access information.
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Which version of SQL do you offer?
MySQL and Microsoft SQL 2005
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How do I administer my MySQL database?
Tango Hosting MySQL server address:
mysql.tangohosting.com
We recommend the following MySQL utilities:
MySQL Control Center
http://www.mysql.com/downloads/mysqlcc.html
PHP MyAdmin
http://www.phpmyadmin.net/
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How do I setup a MySQL Database?
1. Login into your control panel
https://secure.tangohosting.com/admin/
2. Click on "Tools"
3. Click on "Database Manager"
4. Click on "Add Database"
5. Complete Add Database form
a. select “MYSQL”
b. for database path click "browse" and select your
"db" folder under your domainName.com folder.
If you will be connecting to your database with a Data Source
Name (DSN ODBC) rather then DSN-Less (Recommended) please follow
the steps below after creating your MSSQL database.
1. Click on “Tools”
2. Click on "ODBC DSN"
3. Click on Add DSN"
4. Complete Create Data Source form Step 1 and 2
a. in Step 1 for DSN Driver: select "MySQL"
b. in Step 2 for MySQL Host Name/IP: enter 64.235.237.6 and leave
port text box blank.
** If you need assistance on any of the setup pages please see
the “quick help” at the bottom of this page. (click
on "show/hide quick help" link if no instructions are
visible).
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How do I create a DSN-Less (recommended) connect to
a MySQL Database?
If you have not already created your MySQL database,
please do so first:
How do I setup a MySQL Database?
DSN-Less MySQL Database Connection String:
Replace yourDatabase, yourUserNam and yourPassword with your
own, make sure not to remove the quotes on either side.
MyConn.Open "DRIVER={MySQL ODBC 3.51 Driver};" &
_
"Server=mysql.tangohosting.com;" & _
"Port=3306;" & _
"Option=16384;" & _
"Database=yourDatabase;" & _
"Uid=yourUserName;" & _
"Pwd=yourPassword"
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How do I create a DSN connect to a MySQL Database?
If you have not already created your MySQL database
and configured your data source name (ODBC DSN), please do so
first:
How do I setup a MySQL Database?
DSN Database Connection String:
Replace yourDSN with your own, make sure not to remove the quotes
on either side.
MyConn.Open "yourDSN"
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How long have you been in business?
We have been hosting web sites commercially since 1998. Please
see our About Us page.
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What technical support do you offer?
Our qualified support team is available to answer your questions
24/7/365 by email. Additionally, we provide toll free telephone
support for US and Canadian clients
9:00 AM - 5:00 PM PST, Monday through Friday. International clients
many contact us through an alternate number. Please
see our Contact Us page.
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Do you offer SSL (Secure Socket Layer) on your servers?
Yes, we offer both Shared and Private SSL.
All plans include access to our Shared SSL certificate.
Example Shared URL Link:
https://secure.tangohosting.com/yourDomain/
If you want your own Private SSL certificate, more
professional. We offer private 128 bit encryption (high quality)
certificates starting at just $79.95 yearly.
Example Private URL Link:
https://www.yourDomain.com.
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How do I add a new user (i.e. FTP user) to my account?
1. Login into your hosting control panel
2. Click on “User Manager” in the General section
3. Click on “Add User” icon at top
4. Complete the “Add a FTP User” form. If you need
assistance please see the “quick help” at the bottom
of this page.
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Do you support password protected directories?
Yes. You can setup a password protected on any directory in
your account through your control panel.
To create a password protected directory, follow the steps below.
If you have NOT already create a user for this password protected
directory please see support FAQ How do I add
a new user (i.e. FTP user) to my account?
How to create a password protected directory in your Tango Hosting
account.
** Note: the folder that you wish to protect must already be
create in your www folder.
1. Login into your hosting control panel
2. Click on “Domains” in then General section
3. Select “Website Name” radio button for the web
site you want to manage if there is more then one.
4. Click “Properties” button
5. Click on “Private Folders” in the Domain’s
section
6. Click “Add Folder” button
7. Complete the “Add Private Folder” form.
** If you need assistance on any of the setup pages please see
the “quick help” at the bottom of this page. (click
on "show/hide quick help" link if no instructions are
visible).
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What server components does Tango Hosting support
The following components are supported on Tango Hosting
servers:
ISAPI_Rewrite (Helicon Tech) (Website)
AspMail (Server Objects) (Website)
AspJpeg (Persists) (Website)
AspUpload (Persists) (Website)
AspSmartMail (Advantys) (Documentation)
AspSmartUpload (Advantys) (Documentation)
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Do you support CDONTS?
No. CDONTS mail component is not supported.
CDONTS requires the Microsoft SMTP service to be running on
the web server, which makes it an easy target for spammers. Additionally,
performance problems can easily occur which would affect all
client on the server.
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Why do I receive the following or a similar Error message when using an include file with ../ ?
Due to a know Microsoft security issue Tango Hositng disables ASP's "parent paths" for websites hosted in our shared environments. Without this setting users can gain access to sensitive parts of our systems including other client’s accounts. This setting is for the protection of all clients.
Applications using relative parent paths in an include statement will result in the following error on an ASP page:
Active Server Pages, ASP 0131
Disallowed Parent Path
Cause:
<!--#include file="../<filename.ext>"-->
Solution:
The best solution to the problem is to use absolute virtual paths from the root of your website instead of relative paths.
<!--#include virtual="/<virtual path>/<filename.ext>"-->
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Do you support CGI and Perl
Yes. We do not support CGI and Active Perl on our servers.
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How do I add additional websites to my current hosting
plan?
With your Windows Power web hosting account you will be able
to add-on up to two more websites to the same account for $3.50
each monthly, prorated to your account renewal date. The new
website(s) will not include mail at the new website domain(s)
(i.e. mark@newWebsite.com). If you wish to add additional websites
to your account please contact Tango
Hosting Sales.
Once you have completed the above. Please follow the steps below
to setup your new website.
1. Login to your web hosting control panel
https://secure.tangohosting.com/admin/
2. Click on "Domains"
3. Click "Add Site"
4. Complete the "Enter New Site Credentials" form
a. for "Website Name:" enter the new website name.
(e.g. newWebsite.com )
b. for "Website Type:" select "Name Based Domain"
c. for "Mail Access:" un-check "Enable"
5. Click "Next >>" button and the account will
automatically be created.
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How do I register a new domain name?
To register a new domain name instantly though Tango Hosting's
Domain Registration System for only $14.95 yearly please visit
our domain registration page.
http://www.tangohosting.com/domainCheck.asp
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Who owns the domain name if I register it through Tango
Hosting?
The owner of any domain registered through Tango Hosting is the
customer who is registering the domain. Unlike some companies,
we do not take ownership of your domain. This allows you to make
changes to the domain at any time because you are the legal owner
of the domain name.
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What are Tango Hosting Domain Name Servers (DNS)?
Tango Hosting's Domain Name Servers (DNS) Are:
ns1.tangohosting.com
ns2.tangohosting.com
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How do I add a new mail domain?
1. Login to your web hosting control panel
https://secure.tangohosting.com/admin/
2. Click on "Domains” on the left navigation bar in
the "General" section.
3. Select radio button for domain name from web site list
4. Click “Properties" button
5. Click on “Mail” in the “Services”
section.
6. Click “Add Mail Domain”
7. Complete the “Add a New Mail Domain” form
8. for "Domain Name:" select or enter the new domain
name. (e.g. newWebsite.com )
9. Click “Add New Mail Domain” button and the account
will automatically be created.
10. To administer your new mail domain please visit http://mail.newDomain.com
where newDomain.com is the new mail domain you created.
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How do I add host headers to my Tango Hosting account?
1. Login to your web hosting control panel
https://secure.tangohosting.com/admin/
2. Click on "Domains” on the left navigation bar in
the "General" section.
3. Select radio button for domain name from web site list.
4. Click “Properties" button
5. Click on “Host Headers” in the “Domains”
section.
6. Select radio button for blank host header text boxes and enter
new host header information in the black text boxes.
7. Click “Add” button
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Can I use a Microsoft Access Database with ASP.net?
Short answer no, in a shared hosting environment (Microsoft SQL Server will work), yes, in a dedicated server hosting environment with the current ASP.net 1.1 Framework.
Long answer, in a shared hosting environment ASP.net must be in Medium trust mode, which does not allow connections to Microsoft Access databases, but will allow connections to Microsoft SQL Server database. Without being in this mode users can gain access to sensitive parts of our systems including other client’s accounts. In a dedicated server hosting environment you are free to run ASP.net less restrictive trust modes which will allow connects to Microsoft Access databases.
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When do automated backups occur?
Weekly web site backups are every Saturday morning at 2:00 AM
PST and run for about four hours to complete.
Note: All backups replace the previous backup of it’s type. i.e. The weekly web site backup overwrites the weekly backup from the previous week.
It is highly recommend that you keep backups of your files on your local system on a regular basis or when every making changes.
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